For Business
A better journey starts with clear information.
Visitors need to know how they can reach, enter and experience your venue. Specific, accurate details help them decide whether it meets their needs.
Accessibility shapes the whole group’s choice.
Inclusive tourism makes it easier for people with different needs to plan and enjoy a visit. That includes disabled visitors, older people, people with temporary injuries and families travelling with young children.
If one visitor cannot enter a venue or find the information they need, the entire group may choose somewhere else. Clearer information and better service can therefore help more than one person.
A barrier can appear at any stage.
Look at the experience from a visitor’s perspective, from the first search to the service on site.
Can visitors find the facts?
Describe the entrance, steps, lift, toilet and parking on your map listing and website. Add photos that show the actual space.
Can they ask before booking?
Offer a clear way to contact you. Answer specific questions and explain which services or support you can provide.
Is arrival predictable?
Explain the approach, surface, ramp, doorway width and any alternative entrance, where available.
Does the visit work on site?
Consider indoor movement, seating, lighting, noise, signage and how staff communicate with visitors.
Specific details are better than a broad promise.
“Fully accessible” can mean different things to different visitors. State what has been checked, what limitations remain and when the details were last updated. If something is unknown, say so plainly.
- Entrance and movement — steps, ramp, doorway, lift
- Facilities — toilet, tables, seating, parking
- Sensory environment — lighting, noise, crowds and quieter times
- Communication — booking, contact options and available assistance
Frequently asked questions
What is the difference between accessible and inclusive tourism?
Accessibility focuses on reducing barriers in physical spaces, digital information, communication and service. Inclusion goes further: visitors with different needs should also feel respected and able to participate.
Is this only relevant to disabled visitors?
No. Clear information, an easier entrance, seating and flexible communication can also help older visitors, families with young children and people with temporary injuries.
Where can I start without major spending?
Start with accurate descriptions and photos of what already exists. Then review signage, contact details, staff readiness and whether visitors can get important information before arriving. Plan larger physical changes by priority.
How should I describe my accessibility features?
Describe specific conditions rather than relying on a general label: number of steps, whether there is a ramp, where the lift is and what the toilet is like. Include limitations so visitors can make their own informed decision.
Can I list a venue if it is not fully accessible yet?
Yes. Describe the actual conditions honestly, including any barriers. Listing is free and does not imply that every feature has been verified or made accessible.
How does a venue receive the Inclusive Map “Reviewed” status?
Request verification separately. Our team checks conditions on site or remotely with sufficient evidence, then states exactly what was reviewed and when. Adding or editing a venue never grants this status automatically.
Where can travellers find my venue?
Published venues appear on the Inclusive Map places map. We also have a separate tourist attractions map, but that catalogue is curated independently; a business listing does not automatically add a place to it.
Show visitors what to expect.
Update your venue details or explore the tourist map from a visitor’s point of view.